Terms and Conditions
Terms of purchase and delivery
By visiting our website and placing an order, you accept our Terms and Conditions as listed below. All sales made by C & H Retailers Ltd trading as Top Trends Store are made on the following terms and conditions. No alteration shall be binding unless agreed beforehand in writing by a Director of The Company.
These terms and conditions regulate the relationship between yourself (the customer) and Top Trends Store
The following terms and conditions are valid for all transactions taking place at Top Trends Store. We treat any order you place as a purchase of our products, which means that our terms and conditions are valid. By placing an order, you accept these terms and conditions. We recommend that you read them carefully and print a copy for future reference. Nothing in our terms and conditions are intended to affect a buyer’s statutory right as a consumer.
All products are delivered flat pack with full instructions on assembly.
All specifics, images, and other product information such as assembled sizes and weights may be subject to change at any time. However, our intention is to keep all information on our website as accurate and up to date as possible.
There is no minimum order value. Our system will assign our appropriate logistics partner to deliver the product depending on the size of the order. Some remote postcodes areas will incur an additional surcharge and will be displayed when placing the order. These charges can be found under all about delivery All goods must be inspected upon delivery and signed for accordingly. Notification must be received by email to us of any damage or shortage of the goods within 5 days from the delivery date, supported by images. Any goods purchased from Top Trends Store by the consumer, the consumer has an automatic right to return those goods to Top Trends Store, regardless of the reason within 14 days of purchase. This is a contract between Top Trends Store and you the Customer.
Orders which are refused on delivery. Where a delivery has been refused by you the customer on delivery the carrier will return it to us. Orders where delivery cannot be completed. Where a delivery has been attempted 3 times by the carrier, they will return it to us. As carriage has been attempted the carriage cost (delivery & return) as well as handling charges may be invoiced to you the customer.
All deliveries are sent with a request for a Signature and will not be left without proof of delivery being completed. If a customer chooses to overrule this instruction, we will not be held responsible for goods which are lost or stolen, and no refund will be made. Should we be unable to deliver within the set date, we will naturally inform the customer and decide on a new delivery date. Top Trends Store is never responsible for any losses, costs, damages or expenses that the customer takes on as a direct or indirect consequence of us not being able to deliver on time.
The rights are passed on to the customer when the full price for a product has been paid, and the order is dispatched. Orders cannot be cancelled after dispatch.
Shortages or damages
Claims for non-delivery must be made within 7 working days from receipt of purchase
Claims for shortages and damages must be made within 5 days of receipt of delivery.
Upon arrival of delivery the customer must examine order for transportation damages. Damaged packaging may indicate that the product is also damaged. In this case, please refuse the order and contact email@example.com within 4 days, providing your order number, and if possible, photo’s showing the damage. We will immediately start working to resolve your issue and keep you informed. It is important thats customers do not accept items if there is visible damage to packaging unless of course you wish to accept and request spare parts where needed.
Orders which are damaged on delivery. Where a delivery has been refused by your customer as damaged, it must be clearly visible on the carrier’s website as damaged. The carrier will return the item to us, and we will send out a replacement. No additional costs will be incurred by you or your customer.
Parts requests. Our policy is to supply free of charge parts requests from either you or customer. Should you wish to order any spare parts please email firstname.lastname@example.org.
Top Trends Store gives a full years warranty on all products. If there is something wrong with your item within 12 Months of purchase, please contact our customer service at email@example.com. Describe the damage and, if possible, supply with photos showing the damage.
Your claim will then be promptly considered, and replacement parts will be sent. The warranty does not apply to damages caused by normal wear, moisture damage, heat damage, misuse, or surface imperfections on real wood products. None of the above affects your statutory rights.
Should you wish to cancel or change your order prior to dispatch, please contact us at firstname.lastname@example.org.
Once your order has been dispatched, cancellations are no longer applicable. Item would need to be refused upon delivery. Please refer to our home delivery section.
We use your personal data to process your order. The law requires us to ask for your approval to use these data. All information will be treated confidentially. Your data will be used to analyse customer needs and, with your consent, we will send you offers, newsletters and other marketing. Your data will not at any point be transferred to a third party.
Top Trends Store has no obligation to pay damages if we fail to deliver, should delivery be made difficult or impossible due to unforeseen events that occur after an order is accepted. Examples of force majeure are: natural disasters, mobilization, war, lock-outs, riots, work-related conflicts, energy crises, damage to machinery, fire, epidemics, denial of import or export etc. as well as situations where transportation is made difficult or impossible.